FAQs

Where is your business located? I am located in Charleston, South Carolina.

What is your order processing time? Most orders will be processed within 5-7 days, and if shipped with USPS should arrive within a week or less from the date it is shipped.

Can I wear my jewelry in water? As long as the product description states that all components of your jewelry piece are made of sterling silver, or gold-filled metal, it would be okay. I personally wear my jewelry pieces 24/7. However, it is recommended to limit exposure to harsh chemicals, such as chlorine, salt water, perfumes, makeup, and cleaning supplies. ***There is an exception to this when wearing certain stones, such as selenite, which can erode when frequently exposed to water. However, this is a rare occurrence and will be stated in the product description if a jewelry piece is made with that type of stone.***

Is your jewelry hypoallergenic? Yes, much of my jewelry is hypoallergenic. 14k gold-filled jewelry is an excellent choice for those with sensitive skin, as it is hypoallergenic and designed to minimize irritation. Sterling silver is also generally safe for most people, though some may experience sensitivity to the small amount of copper in the alloy. If you have specific concerns, feel free to reach out.

What should I do if my jewelry is damaged? Regardless of how long you have had your jewelry, if it breaks or is damaged in any way, please reach out to me! You can contact me through any of my social media platforms linked on my website, or you can email me at pixiegemshop@gmail.com. If you would like to ship your jewelry back to me, I am happy to repair it and send it right back to you! Any piece that is damaged within 30 days of purchase will always be repaired or replaced free of charge. After that, pricing will be determined on a case-by-case basis, depending on how much work needs to be done and the material cost for any components that need to be replaced.

Are all of the gemstones used in your jewelry genuine? Yes! It is very important to me that all of the stones used in my jewelry are real and not man-made or altered. Occasionally I will use color-enhanced or dyed stones, but that will be noted in the description of the item. 

Why do your prices vary so much? Each item is priced specifically based on the prices of materials used and the time it took to plan & assemble. Other expenses factored into the cost of an item include packaging, website fees, and other business supplies.